Service and Support

Motivair is committed to providing the highest level of service to our customers before, during and after a project is completed.

Your business often depends not only on our equipment but also our ability to respond to your needs. Whether you have general question about how to best operate your Motivair equipment or need assistance with scheduling maintenance or emergency service, you can trust our experts to be there to help.

If your Motivair chiller is five years or older:
1. You can purchase a series of Motivair Service Credits, good towards 5, 10, or 15-hour increments.
2. Once purchased, your priority status will be determined based on Motivair’s current case load.

Currently, customers who have purchased Motivair Chillers receive remote technical support if they:
1. Fall under the standard 12-month Parts Warranty.
2. Or, have a 4-Year Compressor Warranty.
3. Or, are less than 5 years old, in which our technicians can troubleshoot up to one hour max to identify a faulty part.


Motivair's Support Team is available to assist you or your local service provider with technical support, spare parts sales, warranty support and scheduling maintenance. For the fastest support, please click the button below to open or view a parts/service ticket within Motivair’s Service Portal:

Create New Account Log In Portal

Service Call In: 716-691-9222 (Mon – Fri 8am – 5pm EST)


Download Services Brochure

Site Survey
Site visit enables the design and construction team to work each facility’s unique needs.

Professional Services
Professional services across multiple disciplines ensures step by step support from initial design to final project commissioning.

Project Management
Complete control of all aspects of the project scope for a seamless turnkey implementation.

Factory Training
On site or factory based in depth client training on system operation, PLC controls and general maintenance requirements.

System commissioning support available as a standalone service or to be coordinated with client’s specified commissioning agent.

Preventative Maintenance
Our team can provide you with a comprehensive description of the services entailed with a certified Preventative Maintenance program.

Connect with your local Motivair product specialist today.