Motivair Cool News

With the growing dependency on digital services and the data center, the loss of critical infrastructure can be detrimental to your business.

Data center outages costing businesses more than $1 million has increased from 11% in 2019 to 25% so far in 2022, according to Uptime Institute’s Global Survey Of It And Data Center Managers.
Consumer and corporate desire for greater access of e-commerce, big data applications, and integrated artificial intelligence is likely to increase: Digital transformation spending in the U.S. is expected to reach $1.8 trillion in 2022 and $2.8 trillion by 2025

High-demand environments like this require high-performance equipment. But how do you manage such a process with unplanned or unscheduled downtime? Motivair’s Client Services latest offerings can help you align your business operations and critical cooling infrastructure with your business objectives.

SILVER COVERAGE
Customers can access remote technical and parts support that can meet their immediate business objectives. Silver coverage is typically for clients who have experience with Motivair technology and how to maintain it. Customers can opt for add-on services such as proactive Preventative Maintenance visits to be performed by certified Motivair technicians or additional services such as on-site training and on-site system optimization.

• Remote Product and Parts Support – Available nine hours per day, five days per week
• Optional Field Service Dispatch and Onsite services.

GOLD COVERAGE
Gold coverage includes onsite proactive preventative maintenance visits by a Motivair certified technician twice per year. They can also choose to invest in on-site training or on-site system optimization.

• Remote Product and Parts Support – Available nine hours per day, five days per week
• A next business day (NBD) on-site response time
• Preventative Maintenance services

PLATINUM COVERAGE
Platinum Coverage gives you immediate 24x7 global support and Motivair certified onsite technical support within six hours. This option also includes onsite proactive preventative maintenance visits by a Motivair certified technician twice per year, and on-demand availability of critical Spare Parts.

• Remote Product and Parts Support - 24 hours per day, seven days per week
• A six-hour Onsite response time - 24 hours per day, seven days per week
• Equipment Preventative Maintenance
• A Critical Spare Parts kit
• Online Training services.

Motivair’s team of technicians will bring in-depth knowledge of your system and equipment, as well as the ability to solve operating problems in any mission critical environment.
For more information on Motivair’s Client Services Group, click here.